Frequently Asked Questions
Quick answers to the most common questions from our user community.
Verification and Security
how to find support
Learn more about this topic. View Details →
What if I haven't received the SMS code
Learn what to do if you haven't received the SMS code from CoinByte. View Details →
What if I haven't received the email code
Learn what to do if you haven't received the verification code email from CoinByte. View Details →
Deposits & Withdrawals
Crypto Asset Deposit & Withdrawal Fee
Learn about CoinByte’s crypto deposit and withdrawal fees, network costs, and limits. View Details →
Why hasn't my unique deposit account been generated?
If you're trying to deposit funds but don't see your unique deposit account yet, follow the steps below to find out why. View Details →
Trading
Manage your trade
View and manage your completed and pending orders on CoinByte using the app or web platform. View Details →
Spread
Understand the concept of spread in crypto trading and why the buy/sell price difference exists. View Details →
Why is my order pending or failed?
Understand why your crypto trade or buy/sell order may be pending or failed on CoinByte, and how to resolve it. View Details →
What occurs if my auto-invest tries to execute with insufficient funds?
If your balance is insufficient, the recurring buy plan will be paused until sufficient funds are available in your CoinByte account. View Details →
Still need help?
Our dedicated support team is available 24/7 to assist you with any security or account-related concerns.