If you're trying to deposit funds but don't see your unique deposit account yet, follow the steps below to find out why.
Step 1: Have you completed ID verification?
A unique deposit account can only be generated after your identity verification is complete. If you haven't finished this step yet, your account won't be created.
What to do: Go to your account settings and complete ID verification. Once approved, your unique deposit account will be generated automatically.
Step 2: Have you recently completed ID verification?
If you've already completed ID verification, your unique deposit account is generated automatically — this normally takes 1–2 business hours, and can take up to 1 business day in some cases.
What to do: Please wait until this timeframe has passed. Once your ID verification is approved, the system will generate your unique deposit account automatically.
Step 3: Still not generated after 1 business day?
If you've completed ID verification and more than 1 business day has passed with no unique deposit account showing, please reach out to us for help.
What to do:
Message our support chatbot.
Or email us at [email protected].
If the above solutions still do not resolve the issue, please contact our customer support team by emailing [email protected] or via the online chatbot. Please use your email linked to the CoinByte account with login issue to contact us.